Liz does a great job in framing this conversation about Patient Experience, a watchword and a key pillar in all we do (or should be). We seek to thrive in this dynamic environment marked by more patient choice and changing regulation.

Engaging The Patient

Featured Guest Blogger:  Liz Boehm

As someone who grew up on two continents, with friends scattered all over the world, I’m on Facebook daily.  And, yes, I use it occasionally to help me find a new doctor or ask a random medical question.  When I have a good or bad experience – especially in healthcare – I’m likely to rant or rave on Twitter (@LizBoehm for those who care to indulge).  Why should you care?  Because there are millions more like me, and many who are far more engaged than I.  And many of them are patients.

Social media encompasses a rather broad array of resources.  Tools like Facebook, YouTube, and Twitter may be the most famous (infamous?), but blogs, wikis, podcasts, even product reviews all hold a place in the social media pantheon.

You can think of social media as both an amplifier and a filter.  Social media tools…

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